STORE POLICIES
Shipping & Returns
Shipping Policy
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Once an order is placed, your gear will be processed and shipped as quickly as possible. Note that standard international shipping fees do not include taxes or duties and they may differ depending on your region. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
Return & Exchange Policy
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Please contact us directly at info@volleycollect.ca for the return address.
Once the items have arrived, we will issue a full refund within a 90 day policy. It will be the buyer’s responsibility to pay for the charges of shipping the items back, unless the items are defective or the buyer was sent wrong product/size.
Store Policy
Customer Care
If you experience any problems with your order, shipping, sizing or more, contact our customer services at info@volleycollect.ca or use the chat feature on our website. We are available 24/7 and have all the answers you need to feel satisfied.
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Privacy & Safety
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If you are a consumer on our online website, Volleyball Collective and our subsidiaries collect, use, process, disclose, and retain your personal data when you access or use our websites, mobile applications and any other applications, products, or services. This Privacy Policy also applies to personal data we collect when you shop in our stores, engage with our Help Centre, register for promotional emails, engage with us on social media, or otherwise interact with us
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Payment Methods
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We accept cash, Visa and MasterCard credit and debit cards for orders at our store. We now offer interest-free payment plans with Afterpay across Canada and the United States. Your billing information must be exactly as it appears on your financial statement. If any numbers are different, the order cannot be processed.
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